Reference

Terms That Govern Your bet35 Account

These terms set out what you agree to when you open and use a bet35 account — covering deposits via bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from you.

bKash Deposits CoveredNagad & Rocket WithdrawalsAccount Eligibility RulesDispute Process OutlinedBangladesh-Applicable Terms
bet35 Terms That Govern Your bet35 Account
HOW WE OPERATE

How We Apply These Terms Fairly

We enforce these terms consistently across all accounts. If you believe a decision was made in error, the process below explains how we handle it and who to contact at each stage.

Account Security

Your account credentials are your responsibility. We use OTP verification on login and withdrawal requests to confirm it is you acting on the account, not a third party.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number registered to your account. Mismatched details trigger a manual review before funds are released.

Dispute Resolution

Raise a dispute via email or live chat with your transaction reference. We review and respond within the timeframe stated in our dispute policy, which is linked in your account dashboard.

Term Change Notices

Material changes to these terms are communicated to your registered contact before they take effect. You can request a copy of the current terms at any time through support.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account or a payment transaction, our support team handles queries directly. Bring your account ID and, for payment issues, your bKash, Nagad, or Rocket transaction reference.

Team online

Live Chat

Open the chat window from any page on the site. Available for account and payment term queries; response times vary by queue.

Email Support

Send your query with your account ID and transaction reference to our support address. We aim to respond within one business day.

Help Centre

Our help centre covers common account questions, wallet verification steps, and how to submit a formal dispute under these terms.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account actions, and what to do if something goes wrong.

Account eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that online betting is permitted where you are before registering.

Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket wallet breaches these terms and may result in account suspension pending verification.

We notify you through your registered contact before any material change takes effect. Minor clarifications may be updated without notice, but changes that affect your rights always come with advance communication.

Contact support within 14 days of the transaction date. Include your account ID and the transaction reference from your bKash, Nagad, or Rocket app to help us locate the record quickly.

If your account is suspended for a terms breach, any balance is held pending our review. Funds are not forfeited automatically — they are released once verification is complete, where applicable.

The current terms are always available on this page. You can also request a copy through live chat or email support, and we will send it to your registered contact address.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.